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Frequently Asked Questions

Millions of people are swapping their conventional cigarettes for e-cigarettes because it's proven to be a healthier alternative while also having the highest quit smoking success rate. If you are looking to make the switch, this handy FAQ should answer your key questions.

If you're still wondering if the switch is right for you, why not contact one of our expert advisors on 0800 058 2517.

OUR COMPANY

Scotts Vapour Co is one of the UK’s leading online e-cigarette stores providing bespoke inhouse Manufactured e-liquids, which are mixed in our clean lab in the heart of Derby since 2015. Our E liquids are free from diacetyl, acetoin and acetyl Propionyl – which could potentially cause health risks to some.Our laboratory team are experts in their fields & are driven by passion and flair for mixology.

Scott's was established in 2015 and over the years we have formed an excellent relationship with our customers and wholesalers. Scott's products can be found on some of the largest e-liquid websites globally. We display our full address and contact details and we welcome you to email our Customer Service team with any questions you may have in regards to this question.

Scott's Vapour Co has a strong following online with 7000+ followers on Instagram along with weekly updates via our Facebook page.You can also signup for our newsletters & receive the latest offers straight to your mailbox!

You can follow and interact with Scotts by clicking on the links below.

Facebook @vapescotts
Instagram @vapescotts
Twitter @vapescotts
We offer all customers, new & old the chance to save money from the very first order. With Buy 3 Get 1 Free & 10% OFF, you can be sure to save money on every order!

Click here for more information on these exclusive offers.
Unfortunately, Scott's Vapour Co is an online only vape shop.
We only sell our own bespoke e-liquids, which are manufactured by professionals in a cleanroom based in the heart of Derbyshire.

ORDERING

We accept All major card issuers, including Mastercard which is made possible from our payment gateway, PayPal & Viva Wallet.

Wholesale orders are processed via Viva Wallet &/OR BACS payments.
All payments will appear as Scotts Vapour Co on your bank statements & digital receipts. 
Scotts Vapour Co strive to offer fast & free* delivery. Monday-Friday. Orders ordered before 3:00 pm will be dispatched the same day, any orders after 3:00pm will be sent the following working day. On Saturdays orders placed before 10:30 am will be shipped the same day, and any order placed after this time will be shipped on the following Monday

Free UK delivery on orders over £25.00.
£0.00 - 1st Class Signed Signed for 1/3 Days Delivery Aim.

Orders under £25.00.
£2.00 - 1st Class Signed Signed for 1/3 Days Delivery Aim.

Guaranteed by 1:00 pm the next working day.
Special Delivery Next Day (£500 insurance cover) Special Delivery Guaranteed by 1 pm ® - Tracked +£7.25. Please Note† placing an order on Saturday will not be delivered until Tuesday.

International delivery's.
Due to COVID 19, orders shipped outside of the United Kingdom are currently taking excess of 20+ working days. Please keep in mind before purchasing an order as we will not be able to refund/replace items until we have proof that the delivery was refused. We apologise for any inconvenience this may cause.
We pride ourselves on having some of the best shipping packaging in the industry. Each order is placed in a small, medium or large double-wall high-quality postal box with additional bubble wrap for them extra bumpy rides!

Unlike many, we guarantee your items will arrive in perfect condition, everytime.

We offer same day dispatch if your order is placed before 2pm weekdays & 10am on Saturdays. Orders placed after 2pm weekdays will be dispatched the following working day.

Orders placed after 10am Saturday will be dispatched on Monday (excluding bank holidays).

Royal Mail 1st Class Signed
- 1/3 Working Days.
- Deliveries Monday to Saturday.
- Signed For Service.
FREE on orders over £25.
- £2.00 for orders under £25.

Royal Mail Special Delivery Guaranteed by 1pm
- Guaranteed next day by 1pm.
- Deliveries made Monday to Saturday.
- Tracked Service.
- Signature required.
- £7.50 for Monday-Friday.
- £11.00 for Saturday Delivery.

On rare occasions, Royal Mail may fail to deliver your items within there stated 1/3 working days time scale. In this case, please allow up to 7 working days from when the order was placed before contacting our support.
All tracking information can be obtained by using our order tracking system. Simply enter your email address & order number and click "view order status".

You can find this page by logging into your account and selecting Track Order or alternatively you can Click Here.
You will have 14 days from the date of receiving your order. You can return the order to us unopened only and in its original condition to receive a full refund (customer to pay shipping costs). If we receive the product in poor condition & we can not re-sell the product, We will call you to arrange to send the product back to you.
We guarantee there will be no additional fees when ordering directly from Scott's. That includes processing fee's, shipping fees & everything in between.
Buy 3 & Get 1 Totally Free

Simply add any four e-liquids to your basket & let us do the rest. All deductions are automated and show during the checkout.


Free First Class UK Delivery

Simply spend over £25.00 to automatically unlock the Free Royal Mail Signed For® 1st Class shipping method option at the checkout.


10% Off Forever

Simply enter the coupon WELOVEU at the checkout process in the COUPON / VOUCHER / REWARD box & click submit & your done. You'll now see Coupon (weloveu) in the shopping cart below.

E-LIQUIDS

While many women continue to vape e-liquids with zero nicotine during pregnancy, we highly recommend you consult your Doctor or midwife first.
Correctly stored, E-Liquid will still last up to 2 years once opened. Ideal conditions for storing e-liquid is in a cool, dark place, out of the sun, as the sun can break down the ingredients over time and mute flavour.

18+ Symbol
Due to the nature of e-liquids, our products are only legal to purchase for persons 18 and over.

Red Triangle with !
Due to some e-liquids containing nicotine, this symbol is required as part of the Tobacco Products Directive, which is solely for safety purposes.

Pregnant Lady
While many women continue to vape e-liquids with zero nicotine during pregnancy, we highly recommend you consult your Doctor or midwife first.

Tastes are subjective, meaning what one person may find delicious, the other may not. See it like food, not everyone loves a banana, but millions across the world do.

We only sell our own bespoke e-liquids, which are manufactured by professionals in a cleanroom based in the heart of Derbyshire.
Everyone will have different results, depending on the chosen style of vaping. Usually, a 10ml bottle of e-liquid will last 3 – 5 days while someone who Sub-ohm can use anywhere up to 5ml/30ml a day.
All our e-liquids contain 3 main ingredients, which is pharmaceutical grade Propylene Glycol, Vegetable Glycerin and food safe flavour concentrates.

VAPING & HARDWARE

E-cigs, short for e-cigarettes or electronic delivery systems, are battery-operated devices that are used to inhale the vapour, which typically contains nicotine, food flavourings and other ingredients found in everyday foods. They sometimes resemble conventional cigarettes, cigars, or pipes, or even everyday items like pens. Different devices, such as those with fillable tanks and LCD screens may look different but function the same.

Vaping means using an e-cigarette or vaping device. Both have a heating element that converts liquid into vapour which you then inhale.

Research performed by Public Health England revealed that vaping was 95% less harmful than smoking tobacco cigarettes. Most of the damage caused by cigarettes, including cancer, comes from tar, which isn't present in e-liquids.

Tastes are subjective, meaning what one person may find delicious, the other may not. See it like food, not everyone loves a banana, but millions across the world do.

Mechanical Mods are unregulated mods that have a coil wired directly to a battery, hence the name mech mods. Mech mods have no electronic circuitry, power adjustments or safety features but allow the user to harness the raw power from the batteries.


Having a good understanding of ohms law is essential for using mechanical mods.

Sub-ohm relates to the resistance of the coil being below 1 ohm. Sub-ohm vaping is also named direct-to-lung due to the method in which you inhale the vapour directly into your lungs, unlike traditional smoking where the smoke is inhaled into the mouth then taken down into the lungs.

Scotts advise that you use e-liquids which are described as 70VG/30PG for optimal flavour and cloud production. Nicotine levels are normally within the range of 0mg-6mg.
Variable Voltage vape kits & devices let you adjust the voltage of your e-cig. This in turn enables you to also control the temperature of the vapour.

 A higher voltage means a hotter vapour with a harsher throat-hit and a lower voltage would create a slightly cooler vapour with less of a throat-hit.
As every device is different, please review your e-cigarette’s manual for guidance and care of batteries. 
External vape batteries are batteries that don’t come pre-built-in to your vape device or kit. Like any other battery you use in day-to-day life, they have a positive end and a negative end. The most common type of battery for use with vaping is the 18650, but regardless of capacity, they all have the same configuration and perform the same purpose.
Internal vape batteries are batteries that are pre-fitted into your device. This type of device requires you to charge the full device, unlike external battery mods, in which you can just swap out the battery for a fully charged one.